How can we help you?
Our Returns Policy
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions:
The product is returned within a 30 day change of mind period.
This period starts from when the purchase date, which can be found on your order confirmation.
You return the product in its original condition, unworn and with the tags attached
Unless the product is an excluded product.
You can supply your online order confirmation number provided by Happy Socks Australia at the time of purchase.
Items purchased from third-party retailers like Myer or David Jones need to be returned through their respective Returns Portals and in line with their returns policy.
These items can’t be returned through the Happy Socks online store
For orders made on the Happy Socks Australia website, simply locate your order number and start your return process online below.
We can only accept online returns for items purchased directly from Happy Socks Australia.
If you’ve picked up a pair from a third-party retailer like Myer or David Jones, or through one of our wholesale partners, you’ll need to return it through their own Returns Portal and in line with their returns policy. These items can’t be returned through the Happy Socks online store.
To check out our terms and conditions, please step this way.
Unless required by local law, eGift cards and face masks are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit.
Happy Socks reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
Usual wear and tear following use of the product.
If you believe you have received a faulty garment/item from an online order, please contact our Customer Care team here.
Happy Socks will reimburse any reasonable shipping charges for return of goods that are deemed faulty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.
Returning Online
For all card and/or gift card payments, simply locate your order number and start your return process online below.
