Our Delivery Policy

We offer free standard shipping on all orders over $50 AUD. Orders below this amount are charged at a flat rate of $9.95 AUD for deliveries within Australia and $9.95 AUD for deliveries into New Zealand.

Express shipping is available at a flat rate of $14.95 AUD.

Your order will be shipped from our warehouse in Victoria, Australia.

As soon as your order is dispatched, you’ll receive a tracking number so you can monitor your delivery online. Orders are packed and dispatched within 1 to 3 business days of being placed.

Standard shipping delivery times are as follows:

VIC: 2 to 5 business days

NSW, ACT, SA and QLD: 3 to 7 business days

Regional Areas (East Coast): 3 to 7 business days

WA, NT and TAS: 3 to 12 business days

New Zealand: 10 to 15 business days

Express shipping delivery times are as follows:

VIC: 2 to 5 business days

NSW, ACT, SA and QLD: 3 to 7 business days

Regional Areas (East Coast): 3 to 7 business days

WA, NT and TAS: 3 to 12 business days

Outer-regional areas may experience slightly longer shipping times.

All orders are sent with 'Authority to Leave' by Australia Post. This means that if you’re not home when delivery is attempted, Australia Post will leave your parcel in a safe place, if available.

We currently ship to Australia and New Zealand only. For international shipping to countries other than Australia and New Zealand, please visit www.happysocks.com.

New Zealand Shipping

For New Zealand deliveries, we use a combination of Australia Post and NZ Post. Orders are shipped from Melbourne, Australia, and will be delivered in approximately 3 to 7 business days, depending on your region. In peak periods, delivery may take longer due to higher volumes.

Why does the price increase when I select New Zealand shipping?

As of 1 December 2019, New Zealand requires overseas businesses to collect and return 15% GST on goods under the value of $1,000 NZD. In line with this regulation, an additional charge of 15% will be applied to your order total.

Will there be any border costs for my New Zealand order?

No. Before this law was introduced, border taxes applied to orders over $60 NZD. This has since been replaced by the 15% GST, which is now added at checkout.

Will the new GST laws for New Zealand affect delivery costs?

No. Shipping charges remain the same and are not affected by the GST update.

What currency does your website use?

All prices are shown in AUD. If you are ordering from New Zealand, your payment will be processed in AUD and your bank will convert the amount to NZD. Please note that foreign currency exchange fees may apply.

Duties and Taxes

Any customs fees, taxes or import duties are charged once the parcel arrives in the destination country and must be paid by the recipient. We do not have control over these charges and cannot estimate the total amount in advance.

We recommend contacting the New Zealand Customs Office for up-to-date information on duties and charges before placing your order.